The Ironwood Story
John Lewis (l) and Dee Lovelace (r) with John's lab Muddy Waters among the Ironwood trees.
WHO ARE WE?
Ironwood is a diverse, national credit card and payments processing company specializing in partnerships with banks, eCommerce providers, universities, non-profit and for-profit corporations. This spans both business to consumer, such as retailers and restaurants, and also business to business relationships.
We understand the ever-changing payments industry and offer our customers current, customized solutions to fit their business needs. Serving thousands of merchants of across the country, our top priority is always customer satisfaction. We implement our core values of integrity, transparency and teamwork into every relationship we build. We know that the payments industry isn’t always customer-focused. We’re here to change that.
Our owners, John Lewis and Dee Lovelace, are award-winning payments industry veterans with a passion for bringing integrity and transparency to payments processing. In 2015, the lifelong friends came together to form Ironwood with a goal of creating a trustworthy, customer-focused credit card processing company. Today, we serve merchants in a variety of different industries, giving them a partner they can rely on throughout the life of their business.
WHERE WE’RE FROM
Ironwood was started in Oxford, Mississippi about 60 miles from the Mississippi Delta where the ironwood tree grows. Our owners have fond memories of the Delta from their childhood, and they’ve watched as the ironwood trees along the banks of the Mississippi River survive, even thrive, in the worst possible conditions.
The Delta is also the birthplace of the blues, producing legendary artists like B.B. King, Muddy Waters and Robert Johnson. The music was an outlet for surviving tough times, but much like the ironwood tree, it has stood strong and influenced musicians around the world. To us, the ironwood tree, Delta Blues and Mississippi symbolize strength and integrity. Our company is built on this foundation, and we want to share that with others.
WE UNDERSTAND LOCAL
Ironwood understands the importance of local. While Mississippi is our home, the place you live and work is your home. We want to get to know you, your business and your community so we can assess your payments needs and help you do business smarter. We’re not here to sell you something and disappear. We’re in this for the long haul. You deserve a lasting relationship with personal service you can count on. We want to help build your business in your community. After all, it’s your home.
THE IRONWOOD DIFFERENCE
Ironwood’s core values are integrity, transparency and teamwork. We always strive to do the right thing. With U.S. based customer service, we’re here to meet your needs and make sure you are satisfied. Our promise to our customers is, “Solutions and integrity – equally delivered.” At Ironwood, we keep our promises and back it up with our Ironclad service commitment.