Chief Operating Officer
Joan leads Ironwood’s operations including client services, sales support, and vendor management. A proven leader, she has a history of building strong, long-lasting relationships with financial institutions and technology partners. Her cultivation of a consultative selling approach along with prompt customer support ensures each Ironwood customer will have an exceptional experience.
As an executive with over 15 years of experience achieving client and corporate strategic goals, Joan successfully translated a career in financial planning to the payments industry. In her previous role, she served as SVP of Product overseeing financial institutions where she led the industry in product delivery.
Joan lives with her husband, Kenneth, on their farm in Thaxton, MS which is also home to their 8 horses, a small herd of cattle, and a few attention demanding dogs and cats. In her spare time, Joan participates in barrel racing and team roping events with her horses.