Partner Control & Custom Programs

Every bank has its own culture, requirements, and expectations. At Ironwood, we build custom programs around your needs, not ours. For your program, you’ll get the best of all worlds - proven processes, flexible solutions, and merchant services experts. 

For Your Customers 

Merchant Services:  We understand the importance of offering a solution for every bank customer.  Whether working with a small mom and pop shop, a new retail entrepreneur, a wholesale B2B supplier, or a merchant with a high-risk business type, we have a solution.  

Equipment & Software Solutions: We always strive to do what is best for the customer, and with Ironwood there’s no force fitting of proprietary products and product sales quotas. We offer tailored solutions for each business type, but we go beyond offering a menu of products. We also provide the tools necessary to understand the challenges facing today's business owners and select the best product fit for their needs. 

Flexible Pricing: Ironwood offers flexible pricing models – Interchange Plus, Tiered, or Flat Rate. Partners can choose how best to price their merchants.

Interchange Optimization: Provide your merchants with the tools necessary to manage their Interchange cost with easy-to-use Level 2 & 3 processing solutions.   

Streamlined Underwriting: Over the years, we’ve streamlined our underwriting to assess risk and provide fast approvals. Your relationship with your merchant carries weight with our underwriting team.  

Merchant Onboarding: Get your merchants processing quickly with efficient, accurate merchant onboarding.   

Next Day Funding:  Qualified businesses receive deposits on the next business day at no additional cost.  

For You, The Bank

Revenue Sharing: Ironwood offers aggressive revenue sharing and ongoing residual revenue for the life of each customer. 

Pricing Transparency: We’ll provide residual details for each merchant in your portfolio.

Branding: We know the importance of your brand. Marketing and operational communications can carry your brand.  Sales, marketing, operational communications can be private labeled in the bank’s name if you choose. 

Portfolio Conversions: Proven conversion methods to quickly and effectively switch your existing portfolio from another provider to Ironwood. Keep interruptions to businesses minimal with on-site, one-stop conversion of existing equipment.

GRO Program: Data mining techniques to Grow Revenue Organically – identify cross-selling opportunities to your customers who are currently serviced by other merchant services competitors. 

Pricing Actions: No pricing changes to existing merchants without your approval.

Reporting Clarity: Both you and your customers will benefit from our clear and easy to understand reporting. Our utilization of data and report designs will give you the management information and guidance that you deserve. 

Accountability: Real-time updates on referrals and support issues.

360° Support, 24/7/365

Serving thousands of merchants across the country, our top priority is always customer satisfaction. From every feasible angle of support, we take great pride in delivering superior service. While we’ve seen service levels erode in our industry, we’ve double downed on our commitment. We permeate our core values of integrity, transparency, and teamwork into every relationship. 

Executive Support: Our owners John Lewis and Dee Lovelace have nearly 40 combined years in working with community bankers across the U.S.

Business Development: John Barry, a community bank and merchant processing veteran, serves as the head of Ironwood’s Community Bank Division.

On-site Advisors: With your input, we’ll assign Advisors who live and serve in your community to work with your bank’s representative, customers, and prospects. 

Statement Analysis Team: Ironwood has many competitive advantages with one being a team of specialists who focus on preparing comparative savings analysis. 

Sales Support: Ironwood’s Sales Support team is here to help with product selection and pricing suggestions as well as ensure a smooth transition with the application process, equipment orders, and programming. 

Customer Service:  A live person located in the U.S. will answer every phone call during business hours.  An experienced U.S. based technical support team will assist your merchants after hours 24 hours a day 7 days a week.  

Technology: Offer the convenience of e-signature on all applications and forms.   We utilize technology through all processes from the initial prospect contact to ongoing communications tracking. Proposal, pricing, merchant applications, sales notes, and customer service events are date stamped for every merchant. 

Training: Training is an on-going process and not an event. We offer educational webinars to ensure that you’re always at the forefront of product and service solutions. 

Ironclad Guarantee: We stand by our services with an Ironclad Lifetime Guarantee. Please see the home page of our website for more information. 

Service is deeply rooted in our DNA at Ironwood. 

Give us a try – please call our customer service department at 844.449.7687 and see for yourself how quickly your call is answered and how friendly our people are at Ironwood. 

Check out our home page on our website – and hear first-hand what our merchants have to say about us. 

▲ To Top ▲